How We Use Your Enquiry

1. What happens after you submit an enquiry

• Your enquiry is saved in our lead management system and assigned to an advisor in the team that handles that type of enquiry.
• Your advisor will call or WhatsApp you on the number you gave, usually within working hours (9:30 am to 7:30 pm). If you said you want to buy this month, we try to call you sooner.
• They will understand your requirement, share suitable options, answer questions and arrange site visits if you want them.

2. How we contact you

• We contact you by phone call, WhatsApp or email, about the requirement you told us about and closely related options (for example, similar projects in the areas you chose).
• We do not add you to unrelated promotions or newsletters without asking.
• You asked us to contact you, so we may call you even if your number is registered on the National Do Not Call list. If you do not want calls, tell us and we will stop.
• Our advisors will always tell you they are calling from Jumbo Realty.

3. Who sees your enquiry

• Jumbo Realty staff: the advisor handling your enquiry and our managers.
• The developer of the project you enquired about, or the owner of a property you asked about, so they can share details, confirm availability and process a booking. The developer may also contact you.
• A home loan partner, only if you ask us for help with a loan.

That is the full list. We do not sell, rent or trade enquiries, we do not share them with other brokers or with developers of projects you did not ask about, and we do not publish them anywhere.

4. Stopping or changing contact

• Reply STOP on WhatsApp, tell your advisor on a call, or email marketing@jumborealty.in.
• We will mark your enquiry as "do not contact" within 2 working days and stop all calls and messages from Jumbo Realty.
• If a developer has already received your details, we will ask them to stop too, but you may also need to tell them directly.
• You can also ask us to delete your enquiry entirely: see your rights.

5. How long we keep your enquiry

If you do not go ahead with a property through us, we delete or anonymise your enquiry two years after our last contact, or sooner if you ask.

6. Please enquire only for yourself

Submit only your own details, or details of someone who has agreed to be contacted by us. If we find an enquiry was made with someone else's number without their agreement, we will delete it.

7. Questions or complaints

Our Privacy Policy has full details of how we handle personal data. For any concern about how your enquiry was handled, contact our Grievance Officer:

• Grievance Officer: Balasubramanian VA
• Email: marketing@jumborealty.in
• Phone / WhatsApp: +91 87545 79898 (9:30 am to 7:30 pm, every day)
• Post: Jumbo Realty, 1, Kaspapuram Main Road, Kaspapuram, Chennai 600126