Privacy Policy

1. Who we are

This policy explains how Jumbo Realty, a sole proprietorship registered with the Tamil Nadu Real Estate Regulatory Authority as a real estate agent (registration TN/Agent/069), with its office at 1, Kaspapuram Main Road, Kaspapuram, Chennai 600126 ("Jumbo Realty", "we", "us") handles personal data collected through www.jumborealty.co.in (the "website") and when you contact us by phone, WhatsApp or email.

We are a property agent and channel partner. We are not the developer of the projects shown on this website.

2. What we collect

Details you give us in an enquiry form:

• your name and mobile number, and whether your WhatsApp number is the same;
• what you are looking for: buying, investing, renting, selling, farmland, commercial space or joint development;
• your budget range, preferred areas, timeline and, on a project page, the project and configuration you asked about.

When you call, WhatsApp or email us: your phone number or email address and what you tell us about your requirement.

Automatically, when you browse: pages visited, device and browser type, approximate location from your IP address, and campaign tags in the link you arrived from (for example, which ad you clicked). This is collected through cookies and similar tools from Google Analytics and Meta (see section 7).

We do not ask for, and you should not send us through the website, identity documents, bank details or other financial account information. If a transaction goes ahead, documents are exchanged separately and handled only for that transaction.

This website is meant for adults. We do not knowingly collect personal data of anyone under 18.

3. Why we use it

• to call or WhatsApp you about your enquiry, share property options that match it, and arrange site visits;
• to pass your enquiry to the developer of the project you asked about, so they can share details and hold a booking for you;
• to connect you with a home loan partner, only if you ask for loan assistance;
• to keep records of enquiries and transactions, as required of a registered real estate agent and under tax laws;
• to understand how the website is used and how well our advertising works, so we can improve both;
• to prevent spam and misuse of our forms.

We use your details for these purposes because you agreed when you submitted the enquiry (your consent), or where the law requires or allows us to. We do not use your details for anything unrelated to your property requirement without asking you first.

How we follow up on an enquiry is explained in detail in How We Use Your Enquiry.

4. Who we share it with

• The developer of a project you enquire about (or the owner of a property you ask about), for that project or property only. Once they have your details, their own privacy policy also applies.
• A home loan partner, only if you ask us for help with a home loan.
• Our service providers, who process data on our behalf and only as we instruct: Vercel (website hosting), Supabase (our lead management database), Resend (email notifications to our team), and Google and Meta (website analytics and ad measurement).
• Authorities, when the law requires it, for example a court order or a request from a regulator or the police.

We do not sell, rent or trade your personal data, and we do not share your enquiry with other brokers or with developers of projects you did not ask about.

5. How long we keep it

If you do not buy, sell or rent through us, we delete or anonymise your enquiry details two years after our last contact with you, or sooner if you ask us to.

If a transaction goes ahead, we keep the related records for as long as tax, real estate and other laws require.

6. How we protect it

Enquiries are stored in a database that only authorised Jumbo Realty staff can access, each with their own login. The website uses HTTPS encryption. Our service providers protect data under their own security programmes.

No system is completely secure. If a breach affecting your data occurs, we will inform you and the authorities as the law requires.

7. Cookies and analytics

The website uses Google Analytics to measure visits and how pages are used, and the Meta Pixel to measure the results of our Facebook and Instagram ads and to show our ads to people who have visited the website. These tools set cookies and receive information such as pages visited, device type and your IP address.

You can block or delete cookies in your browser settings, use Google's Analytics opt-out add-on, and manage ad preferences in your Facebook ad settings. The website still works with cookies blocked.

8. Data stored outside India

Some of our service providers may store or process data on servers outside India. Where they do, it is transferred only as Indian law permits.

9. Your rights

You can ask us to:

• see a summary of the personal data we hold about you and who we have shared it with;
• correct or update it;
• delete it, unless we must keep it by law;
• withdraw your consent, so we stop contacting you and stop using your data (this does not affect what we did before you withdrew it);
• nominate someone to exercise these rights for you if you are unable to.

Email marketing@jumborealty.in from the address, or message us from the mobile number, you gave us, so we can confirm it is you. We will respond within 30 days.

If you are not satisfied with our response, you can complain to the Data Protection Board of India once it accepts complaints.

10. Grievance Officer

For any question or complaint about how we handle your personal data, contact our Grievance Officer:

• Grievance Officer: Balasubramanian VA
• Email: marketing@jumborealty.in
• Phone / WhatsApp: +91 87545 79898 (9:30 am to 7:30 pm, every day)
• Post: Jumbo Realty, 1, Kaspapuram Main Road, Kaspapuram, Chennai 600126

11. Changes to this policy

We will update this page if the way we handle personal data changes, and change the "Last updated" date above. If a change is significant, we will tell you before it applies to data we already hold.